Shipping policy

Shipping Policy

Pretty Plants – Céline Merkle

This is an English translation provided for your convenience. In case of any discrepancy, the German version ("Versandrichtlinien") is legally binding, and German law (Bürgerliches Gesetzbuch, BGB) applies.

1. General Shipping Information

Shipments are securely packaged to protect the plants as effectively as possible.

Domestic orders are shipped Monday through Wednesday; international orders are shipped Monday through Tuesday.

Local pickup is also available. Select the "Pickup" option during checkout; we will then arrange a pickup time with you.

In cold temperatures, we ship plants in winter packaging with a 72-hour heat pack. In extreme weather conditions in winter or summer, we will delay shipment until safe transport conditions are in place, and we will inform you of the delay. If shipment is delayed by more than 4 weeks as a result, you may withdraw from the contract; we will fully refund any payments already made.

2. Shipping Areas & Delivery Times

We ship within Germany as well as to all other European countries, with the exception of Norway, Switzerland, and the United Kingdom (UK).

Processing time is generally 1–3 business days after payment is received.

Germany

  • Delivery time: approx. 1–3 business days after shipment (DHL)
  • Standard shipping: €8.00
  • Winter shipping incl. 72-hour heat pack: €10.00
  • Free shipping on orders over €150.00

EU (excluding Norway, UK, and Switzerland) – Standard Shipping

  • Delivery time: approx. 4-6 business days after shipment (DHL)
  • Standard shipping: €18.00
  • Winter shipping incl. 72h/110h heat pack: €21.00
  • Free shipping on orders over €250.00

EU (excluding Norway, UK, and Switzerland) – Express Shipping

  • Delivery time: approx. 2-4 business days after shipment (DPD)
  • Express shipping: €25.00
  • Winter shipping incl. 72h/110h heat pack: €28.00

3. Packaging & Sustainability

Our plants are packaged in environmentally friendly materials to ensure safe arrival while keeping environmental impact as low as possible.

4. Shipping Providers

We ship with DHL or DPD. Tracking is available for all orders.

5. Important Notes on Plant Transport

Plants are living products and require immediate attention upon receipt. If you are unable to personally receive the delivery, please make sure another person is available to accept the package on your behalf.

6. Damaged Shipments

If a package is visibly damaged, please note this directly with the delivery carrier and contact us immediately at hello@pretty-plants.com with photos of the packaging and contents. We will handle the resolution with the shipping provider on your behalf.

If a delivery cannot be completed due to an incorrect address or the recipient's failure to collect the package, and it is returned to us, we will charge the actual return shipping costs incurred. Alternatively, a refund may be issued minus these costs.

7. Complaints and Returns

Transport Damage on Arrival

If a plant arrives damaged, the procedure set out in Section 8 of our General Terms and Conditions (statutory warranty) applies: please send us photos of the packaging and contents promptly at hello@pretty-plants.com. We will get back to you promptly to find a suitable solution – such as a replacement or a refund.

Returns under the Right of Withdrawal

If you wish to return a plant that was delivered undamaged, your statutory right of withdrawal applies as set out in our Right of Withdrawal notice. If the plant was handled beyond what is necessary to check it (e.g. repotted, or plant parts removed), this may give rise to a claim for compensation for diminished value pursuant to Section 357a (1) of the German Civil Code (BGB) – in individual cases up to the full value of the goods. For details, please see our Right of Withdrawal notice.

Return Shipment

We are unable to offer insurance for the return shipment. Alternatively, you may pick up your order in person to avoid transport damage entirely.

As of: July 2026